Customer Service Advisor

Burg-Wächter is a recognised brand in many countries around the world. We operate from 9 locations globally and are one of Europe’s largest security manufacturers, with an extensive range of innovative German engineered products, including: safes, postboxes, padlocks, window & door security and access control solutions.

We have a diverse customer base, ranging from high street names and supermarkets, to small independent retailers. As our business is expanding we are looking to recruit a self-driven and highly motivated Customer Services Advisor to join our fast paced and friendly team.

Key Responsibilities:

  • Dealing with customer enquiries via email and phone
  • Problem solving with customers in order to resolve issues
  • Responding to cases and disputes on popular sales platforms such as Amazon
  • Viewing tracking information and liaising with courier companies to support customers
  • Filing compensation claims to supplier and courier services for loss prevention
  • Processing sales orders accurately
  • General admin jobs that will support both the office and warehouse functions

Skills, Knowledge & Experience Required:

  • 2+ years’ experience in customer service roles
  • Experience of Amazon B2B Vendor Central
  • Computer literate in Microsoft Office and Outlook
  • Calm and friendly disposition, coupled with the ability to work well under pressure
  • Excellent telephone and e-mail customer service skills
  • Experience of upselling additional products would be beneficial
  • Applicants must be eligible to work in the UK


This is a full time, permanent position based at our Bradford Head Office. In addition to a competitive salary, we offer 25 days annual leave, contribution to a workplace pension, a flexible approach to working and bright modern offices with free parking, located right next to the M606, 5 minutes from the M62 in the centre of West Yorkshire

Core hours of work: 8:30-17:30 Monday to Thursday and 08:30-16:30 on Friday’s

To apply, please send your CV with covering letter to

Closing date: Monday 8th July, 2019.