1. To reset a camera press the reset button for 10 seconds.
2. If you change a password on one of the cameras then ensure that you also change the password for this camera in any tool you are accessing it with. This includes the App, Burg IP tool and an NVR (clicking the edit icon on the camera registration screen).
3. If you are using standalone cameras with no recorder (referred to as NVR in this booklet) please note they will require SD cards for storage as they do not built in storage.
4. If you are using WiFi connections then ensure you set up an auto reboot function to refresh and maintain the connection over the network. WiFi signal can drop out on any device if not refreshed. Static IP is recommended.
5. If you are using an NVR with WiFi cameras then proceed through the quick start guide to connect your cameras to your router then add in the NVR. You can then either do your advanced settings through each camera individually or on the recorder by channel number.
6. If you are using an NVR and more than 2 cameras on WiFi then we recommend either having a dedicated router for the cameras (then connected to the main internet router) or hardwiring the cameras with a small switch into the main router. This is because although recording to the NVR over WiFi does not use your internet it does use your available WiFi bandwidth which would mean other WiFi devices may slow down. Using a dedicated router stops this as they have their own network. Wiring them also means they are not using WiFi and so removes this issue too.
Step 1: Connect to network with LAN.
Step 2: Switch to WiFi connection if required.
Step 3: Set up P2P connection with App.
Step 4: Configure recording settings.
Step: Set advanced Analytics.
Step 6: Set up App Live View and Alerts.
Connect BURGcam Zoom to WIFI Network
Connect using LAN and switch to WiFi
Video Tutorial: https://youtu.be/7vFou0BVAW8
1. Insert the camera SD card in the slot shown above.
2. Connect a LAN (Ethernet) cable between your camera and your router and the power supply to the camera.
3. Connect your PC to the WiFi you want the camera to be on.
4. Insert the disk from the camera package and install the BURG IP CONFIG TOOL 2.0.16. This tool can also be found online at http://www.burg-wachter.co.uk/cctv/software/ in the video surveillance section title – NETWORK DISCOVERY TOOL.
5. In the tool you should see your camera, if not then click refresh (1). Try this a few times until your camera appears as it may still be booting up.
Note: If your camera still does not appear then please refer to the troubleshooting section as you may have a static IP then come back to this point.
6. Click the internet icon next to your camera to open the browser window (5).
7. Note: if your default browser is edge or chrome then you may not get full functionality there is a tutorial for this in the troubleshooting guide.
9. In the browser window enter your username (admin) and password (9999)
8. Now go to Setting > Network > WIFI > WIFI
Tick enable then refresh and connect to your router or booster.
9. You can now remove the LAN cable from the camera.
a. Re-open the IP Config Tool and check the IP address as it will change to a new wireless IP when the cable is removed then log into the browser window again.
Create P2P Connection from BURGcam App to Camera.
- Download the BURGCam app from the app store on your iPhone or Android device.
- Connect you mobile phone to your Wi-Fi network.
- Open the BURGCam app and open the side menu select ‘Device Manager’.
- Click ‘Add Device’.
- Select ‘P2P’.
- Type a name for the device.
- Click the QR code icon and scan the devices QR code on the bottom of the dome model or side of the bullet. Or manually enter the device serial number. These are found under the dome or on the side of the bullet.
- Default username and password are correct if they have not yet been changed manually.
User name: admin
- Click ‘Start Live Preview.’
CAMERA SET UP
1. Your camera is now connected to your WiFi so we will now configure it.
2. Connect to the camera through your browser either using the BURG IP tool or entering the IP address manually into the browser.
3. Next confirm the date is correct in Setup>System>General>Date&Time.
4. You can also set up an auto maintain here which will refresh the WiFi connection on a regular basis to prevent drop outs.
5. It is recommended that you set a Static IP for the camera in Network>TCP/IP, ensure wireless or wire is selected as appropriate for your set up and click static then save.
6. Here in the P2P tab you can also access to QR code to pair with devices at a later date without accessing the QR code on the bottom of the camera.
RECORDING SET UP
Now you must decide on your preferred recording settings, motion detection, always recording or only recording when requested.
Note: You can record 24/7 (general) but also have motion detection and alarms active to give app alerts.
An overall recording/motion/analytics guide can be viewed here.
RECORD ON MOTION DETECTION
1. Go to Setup > Event > Video Detection:
2. Click enable.
3. Click setup next to working period and set a working period for motion detection or select all when in that screen.
4. Anti-Dither this is the time allowed after motion stops before more motion is classified as a new event. Within this time frame will be one event.
5. Area setup can set the camera to only look for motion is certain parts of its viewing angle but will record the whole screen. The area marked with the lines is that which will be considered for motion detection. Unmarked area will not trigger.
6. Record delay –Amount of time a recording will continue after motion.
7. Send email and snapshot set the camera to alert the user when events are detected (see next section to configure email). SAVE
- Check Storage > Destination and check this is set to Local if you are using an SD card or whatever your choice of storage is.
- You must also configure your recording to be Motion based, check this in storage > schedule. Ensure the schedule matches the active periods you set for motion detection. Alternatively you can set motion detection to give you alerts through the app but still record 24/7 by setting it as general (green) in this window.
RECORD ALWAYS OR ON DEMAND
- Go to Storage > Record Control
- Recording modes:
- Auto – Runs from motion detection, alarms or manual input.
- Manual – Records from when you press record until you press stop, this can be 24/7. Not advised if recording over your main WiFi network to a recorder or FTP server, fine for SD card.
- Off – Snapshots only, no recording.
Note: If you are recording to a recorder, NAS or FTP server over your main home WiFi then you may wish to set pre-event record to 0. If it is not 0 then it will be constant recording and overwriting a 5 second clip until it gets an alert to record fully. This will take up your WiFi bandwidth if you have multiple cameras. This is okay for SD cards as it records locally not over the network.
Note: You can set motion detection for alerts and also set recording schedule to 24/7 recording.
Video Tutorial: https://youtu.be/-uxfJClHy7A
Setup > PTZ > Function
- Pre-set – Set the camera to up to pre-set 300 positions.
- Tour – Set up an order of viewing for the pre-set angles.
- Scan – Set the camera to run on scan mode, set the left and right limits.
- PTZ Speed – Set the speed of the camera movement.
- Idle Motion, set the camera to start tour, scan or a specific pre-set when in idle mode (no current motion detected or events).
Video Tutorial: https://youtu.be/Xb-rMAKPX3o
- Set up your face zoom range
- Setup > PTZ > Function
- Zoom to required distance.
- Add a pre-set name this FaceZoom and click save icon.
- Zoom out halfway.
- Add pre-set and name Zoom- and click save icon.
- Event > Profile IVA > Smart plan
- Select add plan, choose your second setup you just made.
- Click IVS then click Face Detection and Save.
- Event > Profile IVA > Face Detection
- Click enable, PTZ and snapshot.
- Next to PTZ set activation to pre-set 1 and Save.
VIDEO ANALYTICS: Trip Wire Alert, Intrusion Alarms & Missing or Abandoned Objects:
Video Tutorial: https://youtu.be/6z_18kidrTU
Trip wire – When a body crosses the line in a chosen direction.
Intrusion – When a body enters a boxed region.
Missing/abandoned objects – If an object is added or removed from a region.
- Create your Pre-set PTZ location as above
- Event > Profile IVA > Smart Plan: Select which pre-set you want to trip wire to run on ensure IVS is highlighted not face detection and SAVE.
- Event > Profile IVA > IVS: Choose your pre-set from the drop list then click the small + icon as below to set a rule.
- Next select your rule and click draw rule (below image).
- Draw your trip wire or area and set a direction.
- Set your alert periods for when this should be active and click save.
NOTE: Do not forget if you want to record on analytics triggers then you need to set the recording schedule to IVS as show in recording section.
Set up App Live View and Alerts
- Open the Live Preview in the app.
- Click the + icon on each window in the preview to add a camera.
- Select the camera and ‘channel’ from the list. (The channel refers to the camera on board channel, in this case always 1).
- Once set click the star icon to save as a favourite view.
- The icon highlighted in the third image below will open the last view when you close and reopen the app to save time.
- Set up alerts in Alarm Manager > Push Config.
- Select camera and enable.
- Next in the menu choose motion detection or any other alerts you want and then the camera again.
- Go back once then click the save icon at the top of the screen.