Warranty / Maintenance Information

Warranty / Guarantee General Information

Burg-Wächter UK Ltd (Formally Sterling Locks) guarantee their products for the period of time displayed on the product packaging from the time of purchase. In the event that the product fails due to faults in the manufacturing process or defects in material content, we will replace the product free of charge. This guarantee does not extend to misuse where the product has either been abused or used for purposes other than which it was designed. Regular maintenance is required in accordance with the instructions to comply with the warranty.  This guarantee does not affect your statutory rights.

Maintenance for Locks

Clean and lubricate lock regularly with powdered graphite or light spray oil (WD40 or equivalent). Steel products and components will show sign of corrosion / rust over time. This is normal and by following the maintenance instructions on a regular basis will keep the lock functioning.

Maintenance of Post Boxes

Clean regularly with a damp cloth. Avoid the use of abrasive or chemical cleaners. Use a good quality car wax to keep your post box in good condition. For stainless steel, use a stainless steel cleaner. Salt corrosion, especially prevalent at coastal properties can damage materials. Extra care and cleaning is required. Follow lock maintenance instructions above for the cam lock.